Author Topic: Online help:  (Read 1317 times)

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Offline Wolf

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Online help:
« on: May 01, 2012, 07:31:35 am »
So as another little project, or large project, I am creating a online help desk tool for our it department. It would be a decision tree tool that helps the client trouble shoot their own problem up to the point where they would need to call it.


It would start with the main categories, then descend to the end result from there. I started this in flash catalyst, but the paths cannot be edited so if I made one mistake, I would be screwed. Also i'd need hundreds of paths....


Any one know an easier way to make this?

Offline Kulverstukas

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Re: Online help:
« Reply #1 on: May 01, 2012, 08:15:43 am »
Refer to this thread for some ideas :P
THREAD
« Last Edit: May 01, 2012, 08:16:08 am by Kulverstukas »

Offline Wolf

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Re: Online help:
« Reply #2 on: May 02, 2012, 07:09:11 pm »
I actually already have that pic, lol. Of course i added to it for the standard problems people have and made it more user friendly. How do i make the tool though? (Note: I suck at Java so far)

Offline Kulverstukas

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Re: Online help:
« Reply #3 on: May 02, 2012, 08:11:02 pm »
I guess a java applet would be suitable, but if it an online help as you stated in OP, why not make it in PHP?

Offline Wolf

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Re: Online help:
« Reply #4 on: May 02, 2012, 08:43:29 pm »
Hmmm, didn't think of that. I guess I was thinking more about using java or an adobe product ( then exporting into an iso for app use. ) Would php be good for a tool like this?

Offline Kulverstukas

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Re: Online help:
« Reply #5 on: May 02, 2012, 09:18:26 pm »
PHP would probably be the most logical and easiest thing to use for this task.

Offline Wolf

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Re: Online help:
« Reply #6 on: May 05, 2012, 06:05:06 am »
started it with php, with my catalyst program as a reference. tho for some reason catalys codes things as an xml

Offline Stackprotector

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Re: Online help:
« Reply #7 on: May 08, 2012, 12:08:27 pm »
Use php in combination with a asynchronous front-end (AJAX for example).

After that you need a good flow chart of categories and problems :)
~Factionwars